If you are unable to attend a program, please let us know as soon as possible.
- More than three weeks before the start of camp/class: 90% refund.
- Between one and three weeks before the start of camp/class: 50% refund.
- SSP is unable to offer refunds for cancellations submitted less than one week (five business days) before the start of camp/class.
- We are unable to offer refunds or transfers for the Hobie Wave Experience.
SSP reserves the right to cancel programs without a minimum number of participants. For cancelled programs, we will make every attempt to place participants in an alternate program and, if unable, will issue a 100% refund.
*If you opted in and paid for the Active Refund option during checkout and need to cancel, please contact Active Network to utilize your benefit. We don’t have the ability to assist with Active Refund questions or issues.
Registered participants may transfer to another camp/class, pending availability, up to three weeks before the start of a camp/class.
Transfers are generally not permitted less than three weeks before the start of program, though we will make exceptions if there is space in a program.
Normal protocol is that, in the event of inclement weather,* camps will proceed indoors. No refunds are issued.
Normal protocol is that, in the case of inclement weather,* classes will proceed indoors or be rescheduled. No refunds are issued.
*We will be monitoring AQI based on forecasts for our area and making decisions when the AQI reaches an unhealthy range. Smoke present in the air does not automatically mean camp/class is cancelled so please check with our team if you are unsure.
AQI: 51-100 = Moderate
AQI: 101-150 = Unhealthy if sensitive
AQI: 151-200 = Unhealthy