Group Deposit & Cancellation Policy
Please let us know ASAP if you need to cancel or reschedule a group program.
Deposits paid to hold dates are not refundable, although they will be applied as a credit to your final invoice.
For single day programs SSP requires a 50% deposit of the anticipated group price at the time of scheduling. Your cancellation must be made two weeks (10 working days) prior to your program day in order to receive a refund of the deposit. Cancellations made after this date will not receive a refund of the deposit.
Cancellations on SSP’s end:
If SSP cancels your program due to weather conditions (high wind speeds, lightning, poor air quality, etc.) or for other reasons specified upon cancellation, groups will receive a full refund or will find another date/time to reschedule.
If wildfire smoke is predicted on a level deemed UNHEALTHY FOR SENSITIVE GROUPS*, we reserve the right to cancel our group programs. If we cancel, we will offer a 80% refund.
*We will be monitoring AQI based on forecasts for our area. AQI- Moderate 51-100 *AQI- Unhealthy if Sensitive 101-150 AQI- Unhealthy 151-200