Camp & Class Cancellation & Transfer Policy

 

 

Cancellations 

 

If you are unable to attend a program, please let us know as soon as possible. Refunds vary based on when the cancellation is processed. Cancellations are processed Monday – Friday during office hours.

  • More than three weeks before the start of camp/class: 90% refund.
  • Between one and three weeks before the start of camp/class: 50% refund
  • SSP is unable to offer refunds for cancellations submitted less than one week (five business days) before the start of camp/class.
  • We are unable to offer refunds or transfers for the Hobie Wave Experience.

SSP reserves the right to cancel programs without a minimum number of participants. For cancelled programs, we will make every attempt to place participants in an alternate program and, if unable, will issue a 100% refund.

 

*If you opted in and paid for the Active Refund option during checkout and need to cancel, please contact Active Network to utilize your benefit.

 

Transfers

 

  • Registered participants may transfer to another camp/class, pending availability, up to three weeks before the start of a camp/class for a 5% transfer fee.
  • Transfers are not permitted less than three weeks before the start of program.

 

Inclement Weather

 

  • Youth Camps: Normal protocol is that, in the event of inclement weather (lightning, high wind, poor air quality, etc.) camps will proceed indoors. No refunds are issued.
  • Adult Classes: Normal protocol is that,, in the case of inclement weather, classes will proceed indoors or be rescheduled. No refunds are issued.
  • These policies may change based on public health responses to the COVID 19 Pandemic. If moving indoors is not an option and class must be canceled, you’ll receive a refund of up to 90% of the registration cost. The exact amount will be prorated based on the percentage of the program that is affected by the cancellation.
*We will be monitoring AQI based on forecasts for our area. 
AQI- Moderate 51-100
 *AQI- Unhealthy if Sensitive 101-150
 AQI- Unhealthy 151-200